FAQ: Archived. by Sane
Our Products
Q: What is Archived. by Sane?
A: Archived. by Sane is an extension of The Sane Market that curates deadstock clothing from around the world. Each piece is sourced with care, giving new life to quality garments that were never worn or sold.
Q: What is deadstock clothing?
A: Deadstock refers to unsold, unworn clothing from previous collections, often left in warehouses or stores. These pieces are not secondhand but may be from past seasons or discontinued lines.
Q: Where do you source your deadstock clothing?
A: We source deadstock from a variety of suppliers, including global warehouses, boutique brands, and factories that have excess inventory.
Q: Are the clothes brand new?
A: Yes! Deadstock clothing is unworn and in its original condition. However, some pieces may have slight signs of aging due to storage. Any noticeable imperfections will be mentioned in the product details.
Q: Why do some items have cut or removed labels?
A: Some brands cut or remove labels before releasing deadstock to prevent resale under their original branding. This does not affect the quality of the item.
Q: Do you restock items?
A: Most of the time, our pieces are not restockable. However, some items may be restocked depending on availability. Follow us for announcements on restocks and new drops.
Q: What sizes do you offer?
A: Sizing varies depending on the original brand and manufacturer. We include detailed measurements for each item, so be sure to check before purchasing.
Orders & Shipping
Q: Where do you ship?
A: We currently ship within Malaysia and select ASEAN countries. For other locations, DM us and we’ll make it happen!
Q: How long does shipping take?
A: For domestic delivery, it ranges from 2 to 5 working days within West Malaysia and 3 to 8 working days to East Malaysia. You’ll receive tracking details once your order is shipped.
Q: Can I return or exchange an item?
A: Due to the limited nature of our pieces, all sales are final. Please check measurements and product descriptions carefully before purchasing.
Q: Can I cancel my order?
A: Orders cannot be canceled once placed. Make sure to review your cart before checking out.
Extra Titbits
Q: How often do you drop new collections?
A: Drops are irregular and depend on what we discover. Stay updated by following us on IG and subscribing to our newsletter.
Q: Do you collaborate with other brands?
A: We’re open to unique collaborations that align with our vision. Reach out to us at hello@thesanemarket.com.
Q: How can I stay updated on new arrivals?
A: Follow us on IG and sign up for our newsletter for first dibs on new drops.